As the Client Support Officer, Louise’s role involves ensuring that the clients’ experience at Websters Lawyers is kept at a high standard right from the beginning of their legal matter and throughout the whole journey. She efficiently handles new enquiries, identifies client needs and schedules initial tele-appointments with suitable lawyers.

Louise then serves as the key contact point for all client relations needs, promptly and effectively resolving any client concerns that might arise, ensuring a positive experience for all.

Known for her empathetic and attentive approach, Louise creates a welcoming atmosphere for clients facing sensitive legal matters. Her excellent communication skills and clear, helpful information management underscore her dedication to client satisfaction. Louise’s proactive problem-solving ensures our clients’ interactions are professional, supportive and helps to make certain that every client’s experience is as smooth and hassle-free as possible.

Louise is contactable via email at lcollett@websterslawyers.com.au or by telephone at 08 8231 1363.