How to Choose the Right Lawyer

Lawyer Jake Woolford

When you need legal help, finding the right lawyer can be a daunting and time consuming exercise. No matter why you need a lawyer, more often than not you’re already feeling anxious and overwhelmed. For example, you may have experienced:

  • The breakdown of a relationship.
  • A work injury or car accident.
  • Involvement with the police.
  • The death of a loved one.

Whatever the reason, you don’t want to increase your stress burden at such a time. That’s why it’s important that you find a lawyer who:

  • Is a first-rate practitioner.
  • Will ensure that your interests are being looked after.
  • Works hard for the best possible outcome.

But with so many lawyers available it can be very difficult to choose. Here are some tips to help you find your way.

Where to start

It can be difficult to know where to start, but there are some things that you can do to help the process.

Asking people for referrals may be one of the best ways to narrow down the field. For example, asking family and friends to provide a recommendation.

You may have previously seen a lawyer who works in a different legal area. You could contact them and ask for a recommendation.

Other professionals, particularly accountants, financial advisers and real estate agents, often have good legal contacts. If you are a client of another professional, you may be able to ask them for a referral.

You can try Google searches such as “criminal lawyers Adelaide”. Once you have the names of a few firms you can head to their websites to find out more. A good website will have plenty of information about practice areas, solicitor profiles, and some information about fees.

The importance of choosing the right lawyer from the start

Once you choose a law firm, it can be very difficult to change if you later decide that they aren’t the best lawyers for you.

Not only can it cause delay in progressing or finalising your case, there can often be more costs involved because the new lawyer must get up to speed on all the developments. It takes time to read the file and take instructions from you.

In cases where the first lawyer still has to be paid, for example a no win no fee personal injury case, there has to be agreement about the terms that will allow the file to be released to the new lawyer. This can cost time and money while the agreement is negotiated.

The basics

There are also some basic things to keep in mind.

To practise law, a lawyer must have legal qualifications and a Practising Certificate that allows them to work as a lawyer. If you are unsure about whether a lawyer has these things, you can make an enquiry with the Law Society of South Australia.

Lawyers also have some fundamental duties. They must:

  • Act in your best interests.
  • Maintain confidentiality about your case.
  • Handle your case with care and skill.
  • Handle your case efficiently so that delays are kept to a minimum.
  • Be prompt and courteous when communicating with you.
  • Follow your instructions (except when it is impossible to do so).

You should satisfy yourself that the lawyer will perform all of these duties.

Does the lawyer specialise in the appropriate area of law?

There are so many legal areas that it’s simply not possible for a lawyer to be proficient in all of them.

A good lawyer will tell you right from the start which area of law applies to your issue and will give you an idea of their level of experience in that area.

You should ask as many questions as necessary to satisfy yourself that the lawyer is up to the job of handling your case. A good lawyer will happily answer all of your questions. Remember, no question is too trivial. If a lawyer makes you feel silly for asking a question, that may be an indication that they’re not right for you.

To find out more about Websters Lawyers’ practice areas, click here.

Overlapping legal areas

Sometimes, a legal issue might involve more than one area of the law. For example, you might have been injured in a motor vehicle accident and were driving the car as part of your work duties. Any claim may involve personal injury law as well as workers compensation.

Or, you are going through a divorce and have also re-partnered. Not only do you need a family lawyer, but you may also need someone who can draft a new will for you.

If you see a lawyer who specialises in just one area, you may find yourself having to instruct a new lawyer if issues arise in other legal areas. A law firm that offers a range of legal services with specialists in each area will be in a position to represent you far more efficiently as it can handle all of your needs.

Who’s running the show?

Ask who will be responsible for running your case. Ideally, the lawyer with whom you have the initial contact will be the main person involved throughout the case. But sometimes, a lawyer will delegate the file to a junior practitioner. You need to know if this may happen. If you’re uncomfortable with the arrangement, you need to tell your lawyer of your expectations right from the start.

It’s also important that you know who’s in charge so that if you ever strike difficulties with your solicitor, you can get help promptly.

Ask who oversees the lawyer’s work and how accessible they are. Perhaps the firm has publicised that person’s email address and invited client feedback. Perhaps the firm has a Practice Manager whose job it is to resolve client concerns, or they may even have a client liaison person.

If the contact person is a lawyer, try to find out whether that person is likely to be tied up in court for lengthy periods, as this may have an impact on how effectively and quickly they can deal with client concerns.

Legal fees

Law firms must give you a clear idea of how they work and how they calculate their fees. Ideally, this information should be on their website, but regardless, they have an obligation to provide you with detailed written information.

Some firms also offer a no-win-no-fee arrangement in which you pay legal fees only if you win your case. These arrangements are usually subject to a number of conditions and you should ask your lawyer about them at your first meeting. You may also be able to find information on the law firm’s website in advance of the meeting. It would be a terrible blow to the lawyer-client relationship if you were to receive an unexpected bill!

You are also entitled to an estimate of your legal costs. A good lawyer should be able to provide you with a fairly accurate estimate range at the start of a matter. In some limited cases, the lawyer may also be able to agree to a fixed fee arrangement with you, in which you are not charged after your fees reach a certain point.


Many law firms use the phrase, “Liability limited by a scheme approved under Professional Standards Legislation.” This means that if things go wrong, some claims by a client against the law firm may be limited to a particular amount.

In many cases this is accompanied by a logo stating, “Cover of Excellence,” and might appear as something of benefit to the client.

It’s a good idea to find out whether the law firm has a limit on how much they might have to pay you if they make a mistake in your case. It will help you make an informed decision about whether that firm is right for you.

Client feedback

Like referrals, client feedback can provide an excellent indicator of the quality of a firm’s service to its clients.

You can check the firm’s website for any client feedback.

Choosing the best lawyer for your needs can sometimes be a difficult task, but if you’ve done a bit of research and know what questions to ask, the stress of the process can be greatly reduced. Just remember, whatever the issue, your lawyer is there to help you and that should be reflected in the quality of their service.





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Having such a short time frame I was very impressed with the outcome made by [my solicitor]. Excellent and timely manner


Kurralta Park

Very professional mannerism and overall great outcome was delivered by Websters Lawyers.


West Ryde NSW

Helpful, explained fully, patient, excellent service.



Patient and helpful in explaining the process.



Call Websters Lawyers for a most professional and friendly service. All understanding with [my solicitors] and the reception staff. Thank you so much.



Making my will was effortless on my part, with everything explained clearly. Well done to all.



Great service, professional, explains things clearly, definitely recommend Websters Lawyers.


Upper Hermitage

Patient, professional, good communication about procedures and probable outcomes.



Thank you for all your work over the course of the case. You [both] were always very approachable and I appreciated your understanding and professionalism in all areas.


Christie Downs

All in all my experience was great. Thank you for your time and expertise.


Seacombe Gardens

My matter was dealt with efficiently and was explained in an understandable language. A pleasant experience.



Practical and very helpful. Reasons and explanations given where needed



I stumbled across Websters in the Yellow Pages and I rang, explained my situation and immediately they took my case on. Greatly appreciate their services.



The service from Websters Lawyers was outstanding. [My solicitor] was caring, had patience and was very professional. Wonderful personality.



[My solicitor] made everything so simple to understand. [The receptionist] was wicked too, would recommend them anytime. Level of entire service was outstanding.


Golden Grove


I had dealings with Websters over 20 years ago. They were my first choice when I recently needed legal advice. Both legal and office staff were professional, courteous and accessible at all times. Everything was explained up front in a clear and concise manner. I would not hesitate to recommend their services.



It has truly been a pleasure communicating with you throughout the process. I really appreciate your patient and speedy replies to my questions and requests. You were always able to provide an easily understood response and this helped me deal with the process. Your friendly and positive manner encouraged me to seek your advice.


Battery Hill QLD

[My lawyer's] service was prompt and efficient with all questions explained clearly with all our requests carried out within the laws. Overall service was very satisfactory.


Wynn Vale

[My lawyer] was excellent. 



Excellent service. Professional. Clear advice and instructions. Prompt actions. Overall 10/10!


Ingle Farm

Overall, I was happy with my outcome and my lawyer, would definitely recommend [my lawyer].



[My solicitor] was excellent at helping us through preparing our wills which were particularly challenging as they involved assets in multiple countries. She was professional and knowledgeable and spent time tailoring the wills to our needs.



[My solicitor] was very helpful, respectful and polite. She made sure I understood the process and documentation of our wills.



Professional. Smooth Transaction. 


Largs North

I found the whole experience from Receptionist to Solicitor excellent. They completely put us at our ease.



This was a new experience for us and didn’t have a clue what to do. [Our solicitor] on our first visit put us at ease, explained what will happen, pointed out there was a strong case. [Our solicitor] was genuine in her approach, kept us well informed, explained actions several times with patience and understanding. Overall very happy with the service we received.


Elizabeth Vale

[My lawyer] was very reassuring in her approach to my case. I felt that every possibility in terms of evidence to provide and possible outcomes were explained to me, The result of the case was the best possible outcome I could have expected.

David, Belair


With no previous dealing with the criminal justice system, [our solicitor] gave us excellent advice and guided us through a nightmare to achieve a just and correct outcome. [Our lawyer] was both forthright and compassionate in her handling of our case.

Malcolm, Belair

[My lawyer] explained all the legal terms in language I could understand – she was very easy to talk to.

Cameron, Munno Para

I felt confident knowing my matter was in good hands. Very professional!

Shravan, Christie Downs

Initial phone call was fantastic and the role of an executor was fully explained.

Penny, Henley Beach

The service I received was efficient and promptly finalised. The solicitor clearly explained the details and I was happy with how easy it was.

Dale, Fairview Park

[My lawyer] was exactly the lawyer I needed in a serious matter. The outcome was as predicted which was a fantastic result. I received prompt professional and personal service at all times. Capable and supportive in a very stressful period.

Jason, Munno Para West

I had any of my concerns answered to my satisfaction and understanding.

Valda, Ingle Farm

[My lawyer] is an excellent professional lawyer who assisted in achieving a great positive outcome/result. I sincerely thank you and your great staff for your assistance and guidance throughout my claim. Would highly recommend [my lawyer], staff and Websters Lawyers. Kept fully informed and guided, professionally throughout the matter.

Rena, Northgate

Our work was dealt with very efficiently and speedily. Our lawyer was very professional, at the same time as being approachable. Communication was great.

Christina, Highbury

My experience with Websters Lawyers was far beyond what I expected. From the moment I spoke to [my lawyer] she made me feel very comfortable and eased my stress. In my case I had a court appearance the day before we were scheduled to fly to Spain, Considering my first appointment with her was only 2 weeks before the court hearing, she was able to obtain the police statement and thoroughly work on my case within that limited time frame. She was very knowledgeable, understanding and confident which greatly relieved so much pressure from me and my family. At court, she explained everything thoroughly and advised me of all the possible outcomes. Price, service and result, very highly recommended. Thank you Websters Lawyers.

Rafael, Davoren Park

I have high expectations and they were met. Websters service was swift, courteous, professional and met the agreed budget. I will recommend Websters to my family, friends and colleagues. Thank you.

Peter, Forestville

I would recommend Websters Lawyers, especially for [my lawyer's] dedication and exemplary attitude and advice. She is the epitome of a good lawyer. The service was impeccable.

Pamela, West Lakes

[My lawyer] was very professional and I was made comfortable to understand.

Gregory, Penfield

I was very pleased with the end result and how well [my lawyer] conducted herself.

Sonya, Glanville

Very professional.

Jesse, Morphett Vale

[My lawyer] has been very prompt , reliable and provided a high level of communication.

Peter, Parkside

My experience at Websters was very positive. The stress was taken from me and I could not be happier with the outcome. [My lawyer] at Websters was professional, personable, available and caring. Thank you for making the experience stress free.

Magda, Holden Hill

Found my lawyer upfront and reliable – I would highly recommend Websters Lawyers.

Lee, Evanston Park


Top bunch of solicitors and admin staff. Very friendly and to the point service.

Bradley, Hallett Cove

Websters Lawyers were very professional in their service, I would be happy to recommend them.

Carole, Tea Tree Gully

We would not hesitate in recommending Websters for any legal matter. They are professional and courteous at all times and call back when they say they will.

David and Dianne, Lockleys


I fully recommend Websters Lawyers. This was the 3rd time myself & my family have used Websters Lawyers. In these stressful times we have found them to answer and guide us through the process needed to accomplish the legal requirements in a timely and courteous manner.

Dianne, Lynton

Solid, to the point, no hustle. Highly recommend.

George, Windsor Gardens

Contact us

Adelaide Office :
T: ( 08 ) 8231 1363
F: ( 08 ) 8231 5529

Ridgehaven Office :
T: ( 08 ) 8395 8000
F: ( 08 ) 8395 8222

Smithfield Office :
T: ( 08 ) 8487 0150
F: ( 08 ) 8395 8222

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